How to run a successful course

I am teaching for 25 years, it’s my job and I love it. Is teaching difficult? Possibly. Less so if you like it, impossible if you hate it. Is it tiring? Always. Exhausting even, if you do what you should, which is to give out everything you

Say “Thank you”… in risk management as well

Did your mother teach you to say "Please" and "Thank you"? She surely did and the lesson is valid for second line risk managers as well; a polite gesture that goes a long way. Below is an extract of my new book Operational Risk Management Best Practice

Effortless Conduct Dashboard

Welcome to the 3rd blog 2018 from my new book "Operational Risk Management Best Practices for the Financial Services Industry, Wiley Finance Series, 2018. This is an extract of Chapter 15 on Risk Reporting, pp 163-164: "REPORTING ON CONDUCT Conduct and behavior have attracted considerable regulatory attention since the

Beware of Poor Control Design

This blog is a second abstract of my new book "Operational Risk Management: Best Practices in the Financial Services Industry" (Wiley, 2019). Chapter 10, pp 109-110. Experience shows that many controls in firms are ineffective by design. This leads at best to a waste of resources

Operational losses asymmetry and the trap of over-controlling

About 75 % of operational losses in firms come from the 0.5% largest incidents, while the bottom half of all your losses account for barely 3% of the total severity; the vast majority of incidents that managers record and report account for barely nothing among

Operational risk will overtake credit and market risk

Operational risk will overtake credit and market risk. Or has it already?

The annual conference of the Austrian Financial Market Authority (FMA) is coming to a close today in Vienna. An audience of around 250 senior banking professionals had the opportunity to hear senior regulators and banking professionals discussing the challenges ahead.   The first part of the morning